Working from Home Directives / what users experienced around the world
Home workers spent more hours in front of their computers than before, but the extra hours did not translate into increased productivity.
SaaS and born-in-the-cloud applications have similar or sometimes better performance for remote workers.
Client-server applications designed for use on-premises have degraded performance.
The remote worker’s environment plays a key role in performance.
Opening a spreadsheet in Excel during a one-hour period showed varying responses for users, ranging from 1 second for the vast majority, an average of 5.55 seconds, with some considerably longer (up to 3 minutes in some cases).
Wait times for compute-intensive CAD and analytics applications consume approximately 10% of their total usage time, as compared to around 0.2% for collaboration applications.
Use of applications tailored to specific functions, such as call centres, lagged that of productivity apps by two weeks, delayed by the necessity to adapt work practices to WFH settings.
The Global Remote Work Productivity Tracker – Volume 3: Application Performance
